Last Updated: August 2026

1. Shipping Information

We deliver all across Pakistan via trusted courier partners. Here is everything you need to know about how your order reaches you.

Processing Time

Orders placed before 3:00 PM are processed the same business day. Orders placed after 3:00 PM are processed the following business day. You will receive a confirmation via WhatsApp or SMS once your order is placed.

Delivery Time

Standard delivery across Pakistan takes 3–5 business days. Remote areas including AJK and Gilgit-Baltistan may take up to 7 business days. Weekends and public holidays may cause minor delays.

Shipping Charges

A flat shipping fee of Rs. 150 applies to all orders. Orders above Rs. 3,000 qualify for free shipping.

Payment Method

We offer Cash on Delivery (COD) across Pakistan. No advance payment is required at the time of placing your order.

Order Tracking

Once your order is dispatched, you will receive a tracking number via WhatsApp or SMS so you can monitor your parcel in real time.

2. Return Policy

We want you to be completely satisfied with every purchase from NAS Beauty Store. If something is not right, we are here to help.

Return Window

You have 7 days from the date of delivery to initiate a return request.

How to Request a Return

Contact us on WhatsApp at +923354424155 or email us at support@nasbeautystore.com with your order number and reason for return.

Items Eligible for Return

  • Products received in damaged or broken condition — must be reported within 24 hours of delivery with photo or video proof.
  • Wrong item delivered — a different product or size than what was ordered.
  • Products with a manufacturing defect or quality issue not visible before first use.

Items NOT Eligible for Return

  • Products that have been opened, used, or tested — for hygiene and safety reasons.
  • Returns requested after 7 days of the delivery date.
  • Products without original packaging, seals, or tags intact.
  • Sale or discounted items — all promotional purchases are final.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please follow these steps:

  • Do not accept any parcel that appears visibly tampered with or severely damaged at the time of delivery. You may refuse delivery and note the reason with the courier.
  • If damage is noticed after opening, take clear photos or a short video immediately and contact us within 24 hours of receiving your order.
  • We will send a free replacement for verified damaged or incorrect items — no need to wait for a full return process in most cases.

3. Refund Policy

Once your return request is reviewed and approved, refunds are processed as follows.

Step 1 — Request Review

Our team reviews your return request within 1–2 business days and confirms whether it is eligible.

Step 2 — Item Collection or Return Shipping

For approved returns, we will either arrange pickup from your address or ask you to ship the item back. Return shipping costs are covered by NAS Beauty Store for all eligible claims.

Step 3 — Inspection

Once we receive the item, it is inspected within 1–3 business days. You will be notified via WhatsApp or SMS about the outcome.

Step 4 — Refund Issued

Approved refunds are processed within 3–7 business days via one of the following methods:

  • EasyPaisa
  • JazzCash
  • Direct bank account transfer

Note: We do not offer cash collection for refunds.

Store Credit Option

Instead of a cash refund, you may choose to receive store credit valid for 60 days, which can be applied to any future order.

Exchanges

We offer exchanges for a different variant (size or type) of the same product at no extra cost, subject to availability.

4. Eligibility Conditions

To ensure your return or refund claim is valid, please note the following:

  • All requests must include your order number, a brief description of the issue, and photo or video evidence for damaged or defective items.
  • Claims submitted without supporting evidence may not be approved.
  • NAS Beauty Store reserves the right to decline returns or refunds where conditions are not met, or where there is evidence of misuse or tampering.

5. Contact Us

For any questions about shipping, returns, or refunds, please reach out. Our team typically replies within a few hours on business days.

Website: nasbeautystore.com/contact

WhatsApp / Call: +923354424155

Email: support@nasbeautystore.com

Instagram: @nasbeauty_store